Terms and Conditions
Please read these terms and conditions thoroughly until the very end before placing an order. We have tried to answer most of your questions here. If you have any questions after reading these terms, don’t hesitate to contact us. We won’t take any responsibility for any missing or misunderstood information if you do not read the terms carefully.
For Personal Use:
- The illustration is for personal use only. You may use it as a profile picture/icon for your social media or page, upload it to your social media or website, print it for personal use and as a gift, and use it for personal events (such as birthdays). Commercial use, including selling or distributing the illustration, is not permitted without prior written consent.
- I only draw Safe For Work (SFW) content. This includes people, fanart, original characters (OCs), pets, and backgrounds.
Completion Time:
- Illustrations typically take 1-2 weeks to complete, depending on the design’s complexity and the queue. After the illustration is finished, an additional 2-3 working days are required for printing and framing, subject to availability and queue status.
Quotation:
- Based on your inquiry, we will provide you with a quotation detailing the cost of the commission, including any additional charges for specific requests (e.g., rush orders, additional revisions).
Urgent Work:
- If you require the illustration to be completed sooner than the standard completion time, an additional cost will be applied for urgent work. Please inquire about availability and the extra charges associated with rush orders when placing your request.
Photo Reference and Design Brief:
- Please provide the photo reference and design brief at least 2 weeks in advance. If you need an earlier deadline, inquire about our availability and current queue status, and we will do our best to accommodate your request.
- To ensure a highly detailed illustration, we recommend emailing your reference photo to Bxj.design@gmail.com in high resolution. Our team will review the quality of the photos to determine if they are suitable for illustration purposes.
- Once we begin illustrating your portrait, please note that we are unable to accommodate changes to the reference photo. Our team starts the illustration from scratch, and starting over would require additional time. Therefore, we kindly advise finalizing your reference photos from the beginning.
Design Revisions:
- We offer up to three (3) free design revisions for layout designs, including modifications to colors, wording, and backgrounds. This policy does not apply to character and building illustrations. Additional design revisions beyond the initial three (3) will be subject to extra charges.
Payment:
- A 50% deposit is required upfront to start the design phase, with the remaining 50% due before collecting the final product.
- Currently, we are not open for international payments. Payments are accepted in local currency (BND) via local payment methods (BIBD/BIBD V Card/BAIDURI BANK/TAIB).
Completion and Final Payment:
- Once you approve the final design, the remaining 50% payment is due.
- Upon receiving the final payment, we will finalize the illustration.
Collection and Delivery:
- You can choose to collect your illustration from either Mentiri or Tanjong Nangka area.
- The soft copy will be delivered via email or shared through WhatsApp in the highest resolution.
- Delivery charges may apply for physical delivery of the illustration, depending on the delivery location and method.
Rights Reserved:
- The illustration is for personal use only unless otherwise agreed upon in writing for business use.
- I retain all rights to the commissioned artwork, including the right to display it in portfolios, websites, and social media, unless agreed otherwise in writing.
- You may not sell or distribute the artwork without prior written consent.
Additional Clause:
- Working files for commissioned illustrations are available upon request and are subject to additional charges.
For Business Use:
- If you require the illustration for business purposes, such as marketing, branding, or commercial distribution, please inform us in advance. Additional licensing fees may apply, and a separate agreement will be required.
- The business use license grants you the right to use the illustration for your business needs, including advertising, product packaging, and promotional materials. Redistribution or resale of the artwork in any form is strictly prohibited without prior written consent.
- The artist retains the rights to the artwork and may display the work in portfolios, websites, and social media as a sample of their work, unless a privacy agreement is established.
How to Order | Commission Process
- Contact Us
- Text us on WhatsApp at +673 881 7861.
- Fill out the form with the following details:
- Name
- Commission details (What do you want?)
- Desired completion date (so we can check availability)
- Digital, print, or print + frame?
- Size?
- Pickup or delivery?
2. Availability Check
- We will update you on the availability of our designer.
3. Design Brief Discussion
- We will share a detailed design brief form for you to fill in.
- Discuss the design brief and check the quality of your photo reference to ensure it’s good enough for illustration.
4. Order Confirmation
- We will share the order confirmation to ensure we are aligned with each other and to avoid any misunderstandings regarding your design preferences.
5. Deposit Payment
- A 50% deposit is required before we start working on your artwork.
6. Start Designing
- We will begin the design process.
Photo Reference Sample
WhatsApp us for more information.
By placing an order with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.